How do I report and claim a fee waiver due to difficulties accessing electronic account statements? I will be 60 this year. Does the exemption refer to the year of my birth or date of birth? Hong Leong Bank (“HLB”) is committed to a greener future. As part of our green policy journey, we will no longer be sending paper statements for credit cards as of December 28, 2020. Electronic statements will not be sent to your email address in the next statement cycle. The following groups are excluded from the migration to eStatement: It is based on the year of your birth. If your birthday falls in November, you are exempt from the fee from January of the year in which you turn 60. Step 1: Log in to www.hongleongconnect.com.my Step 2: Go to “Home” and click on “Statement/Bill” > “Email Subscription” Step 3: Go to “Statement Subscription” to change your email address We recommend registering as a Connect user to easily manage your cards and other important banking services. Step 1: Log in to www.hongleongconnect.com.my Step 2: Click “Bank Statement/Invoices” > “Online Bank Statement” Step 3: Click “Download Bank Statement” on the preferred account. Yes, paper statements will still be available to clients who have not subscribed to eStatements. *The exemption is subject to the customer`s written request to the bank with supporting documents and is subject to approval by Hong Leong Bank. See points 4 and 5. An electronic bank statement is an electronic version of your bank statement. You have the option: Please note that paper statements are available upon request with an RM1 fee per statement The fee will be waived from your next statement date if the exemption is granted.
You are automatically exempt from paper billing fees if you are 60 years of age or older. You can also apply for an exemption if you: Hong Leong Bank is committed to promoting environmental sustainability by reducing paper printing. To support our cause, we encourage our clients to switch to ZERO COST electronic statements (e-statements). You can view or download the HLB Connect eStatement or subscribe to your statement by email. No, existing HLB credit card holders who receive a paper bank statement will be automatically converted to receive electronic statements via Hong Leong Connect. You will receive your first eStatement on the next date of your statement after registering HLB Connect or signing up for an email subscription. An electronic statement is an electronic version of a bank statement. You have the option to download it directly from HLB Connect and/or it can be sent to your email address if you subscribe to the eStatement. For clients who have not registered for eStatements, paper statements will still be available You will receive your first eStatement via your preferred email address starting on the next eStatement date. How do I switch from a paper statement to an electronic statement? Step 1: Log in to www.hongleongconnect.com.my Step 2: Click “Bank Statement/Invoice”> “Email Subscription” > “Bank Statement Subscription” Step 3: Enable “Stop Paper Statement” for your favorite card Step 4: Enable “Email Subscription”> enter your preferred email address and click “Send”.
You can unsubscribe from this service by following these steps via HLB Connect Online Banking 12. I would like to see my statement in HLB Connect and do not want to receive the eStatement by email. How do I unsubscribe from email statement delivery? Yes, it will be permanently exempted as long as you meet the exemption criteria. 13. What are the software or hardware requirements to view the eStatement online? I have an additional cardholder who meets the criteria for fee exemption. Will I be charged for the paper statement? No, the eStatement service is provided to you free of charge. If you no longer wish to receive paper and electronic statements by email, you can download and view your eStatements: Yes. RM1.00 is billed monthly for each credit card statement printed and delivered. For paper statements, please contact your nearest Hong Leong Bank branch or call our contact centre on 03-7626 8899.
RM1.00 will be charged for each credit card issued monthly Home bank statement / invoice >> Email subscription > statement Disable email subscription > email subscription All newly approved credit card customers are automatically enrolled in email statements. Copyright © Hong Leong Bank Berhad reserved. The use of information on this site is intended for Malaysian citizens and residents only and all content on this site is governed by Malaysian law and is subject to the disclaimer which can be read on the disclaimer page. Optimized for Internet Explorer 8 and later. *Exceptions are subject to customer self-declaration via HLB branches/contact centers Fees will be charged to your credit card account on each statement date starting August 1, 2019. Can I change all my statement information on the same day? Go to STATEMENT / INVOICE > email subscription > statement subscription Yes. Fees are only exempt if the primary cardholder meets the exemption criteria. As always, we look forward to serving you better and thank you for your continued support. Let`s help keep our environment green. You can also call our call center or visit one of our offices to change your email address.
Hong Leong Bank Card Centre, P.O. Box 10385, 50768 Kuala Lumpur, Malaysia. To view the electronic bank statement online, you need: By default, the password is set to your date of birth in DDMMYYYY format, example: 30AUG2014. Yes, you can view or save your electronic bank statement by downloading it to your electronic storage device. Will I automatically receive an exemption after my written application to Hong Leong Bank? If the exemption application is accepted, will the fee be permanently waived? I don`t have access to Hong Leong Connect Online Banking/App.