The worst experience of my life trying to solve problems, I make 355 cell phone calls, many emails, but still no answer. 1. The account was settled by Bryte Insurance with proof of payment to Wesbank with the references requested by Wesbank – Wesbank cannot trace it. ? 2. The phone hits my ear after asking for help for +- 23 minutes. 3.The vehicle documents of a vehicle before +- 2 years are still not sent after many emails and inquiries. 4. It takes up to 10 minutes to answer a call, 5. I was given a name that I could contact, but never available (Miles). Ringtone and ringtones I received a call from wesbank asking me to take a pen and a page to write an email address to send my POP. Nowadays, companies should be able to email me because they have my email in their database. Very disappointing because I am out of the country.
Please update or you will be left behind. Terrible customer service! It`s been a good month since I sent emails, because they can`t find any trace of payments in the account number they sent me! Eventually, someone contacts me and all I get is for them to take care of it! It took a whole month! Do you have a compliment, complaint or question to report? If you are logged in, you can fill in the details online. I would like to take this opportunity to express my disgust for the service I received from Wesbank Financial Services. I have been a loyal and loyal customer for over 10 years, but I am now a very unhappy ex-customer. My complaint is specifically directed at the finance department, headed by team leader Prinola Reddy. She has two very incompetent employees working under her, named Tamlin Adams and Refoeliwe. who was managing my account. Both were not able to resolve my refinancing issue for more than two months, even though I had submitted the necessary paperwork on time. The two apparently went on vacation and no one was able to help them.
As a result, I applied for financing from another finance company and I no longer need your services. Please refrain from emailing or contacting me in the future, as I don`t want to have anything to do with your business. Now that we have sold the vehicle, we have to change the ownership of Wesbank to my father, Douglas David Dorgan. When I contacted Wesbank for advice on how to change ownership in my father`s name, as he is the surviving spouse and sole beneficiary of the estate, they told me that we needed the following documents from the power of attorney showing that my father is indeed the surviving spouse and beneficiary of the estate: Copy the IDs of both parties, etc. About WesBank WesBank is a financial services company in South Africa founded in 1968. As part of the leading banking group FirstRand Bank Limited, WesBank is today one of Africa`s leading vehicle and asset finance providers in terms of market share. Products include auto loans, personal loans and insurance (comprehensive insurance, undercoverage, debt protection, vehicle protection and leisure insurance). You can use the tools on the website to calculate vehicle financing or purchase price. I then sent all these documents to Wesbank and to be 100% sure that I was requesting the correct documents from Wesbank, I went to the licensing department and was informed that there was a Wesbank NCO document (which has never been corrected from the beginning) that would be needed to change ownership.
For those who want to apply for credit or insurance, you can do the same directly on the website. You can finance the purchase of a new vehicle, the purchase of leisure items, the purchase of an asset, among others. Note that all cars you want to buy must be sold by an authorized WesBank dealer. It must also be worth R30,000 or more. You can consult the list of documents required to process your loan on the website. There`s also a guide for car buyers and sellers to help you buy or sell. I really can`t believe you have to fight like this as I asked for contact details via email without replying to Wesbank. WesBank customers can log into their online account to track their purchases, payments, cancellations, and other details. For more information or questions about office location, payment, cancellation or other, please contact WesBank Customer Service. I had to contact your billing department today because of the problems I have at the post office to change the owner of a paid vehicle. All relevant documents were received on February 12, 2019. However, they knew I would have problems because the power of attorney is different from what the post office has in their system.
So there was no proactive thinking. I was told to email the paperwork, pay R317 and Wesbank JHb will make this transaction on our behalf. What rubbish and what poor service to say the least. Obviously, this problem has existed since the beginning of December. Please inform your billing agents of the proper procedure to avoid any inconvenience to customers. We all know that the wait time in post offices is more than four hours at a time. Companies can hardly afford to waste time sitting still. Hello West Bank. What a huge problem, when I try to contact customer service, I made 9 calls and two emails without joy, why don`t you answer like that. I need the registration papers for my JETTA, ca 491456, AAVZZ1JZ2U020486, which has been written off and is in the dump, why is it so difficult.
Your phones never receive an answer. The vehicle was cleared and Wesbank sent documents to my mother so she could change hands on her behalf. In the meantime, she died and it was never done. I have now applied twice to refinance a balloon payment and have not even received any correspondence regarding the application. I called on Friday, October 5 and was informed that someone would contact me on Monday. I called back on October 9 and was told the person was having lunch. I held on for 20 minutes and waited for someone to help me. Really not happy To find out if you are eligible for additional financing, please contact WesBank. Wesbank deducted another installment after I paid for my vehicle in accordance with the Wesbank settlement letter.
I tried to recover this (refunded) but no luck. I have since discovered that they seem to have deposited this into a wrong bank account. This is a standard bank account with the same account number as my ABSA account. I suspect fraud or theft by Wesbank or someone who works for Wesbank. I will not stop until this matter is resolved. I have a problem with the dealership of the Wesbank-financed car. I made an exchange, but the dealer didn`t pay for the car I traded. Mr. Wayne Broodryk, your representative, promised me in vain to help me in this matter. The car you financed also didn`t have a spare key and no Hooter. I have spoken to the dealer and your representative, and they are not helping me. I wouldn`t say I have a good experience with Wesbank.
Please help us with this. Please use the following information to contact WesBank with any questions regarding your account. “service” ABSOLUTELY lazy because you can`t call it service. I contacted Wesbank on Friday, April 1, 2016 at 4:22 pm for a consultant to contact me. I`m still waiting. I am a retiree and I do not have the financial means to “contact” their so-called service line because the waiting time is ridiculous. I will try again to make contact. I can only agree with Wesbank`s other poor “customers”. I need your legal representative to call me. I want to enter into one of my HP contracts.
I would like to enter into an agreement with an individual. I want to know if it would be legal or what steps I should follow. Person X is not looking for finances. Many blessings I called yesterday to know my balance on my vehicle payment and change my address. The person who answered the phone was so rude that it was unbearable, he deliberately spoke very fast, and he was clearly irritated by me for no reason? He said I had to email my proof of address and when I said I had emailed them, he said I misspelled the email address, which I didn`t. My late mother, Yvonne Dorgan, financed a vehicle through Wesbank. The vehicle was financed in his name, but I, his daughter, paid for the vehicle because I was too young to apply for financing at the time. Called the call center last week, was moved and cut off all the time. Called again today, think the lady was Naomi.
I told her about my frustration, she said maybe I should talk to an older person. I said they cut me off every time I was transferred. I don`t have money to keep buying airtime. She let me hold while she checked the account, then sent me back to the beginning of the voicemail where you have to enter and save your details again, finally he went to a voicemail service. I then asked Wesbank for the NCO`s document and was told that I had to make a payment of R57.00 first to send me the document – which I did immediately – the deadline for this document was 3-5 business days.